Returns

If you want to return the goods, please contact our customer service staff, and deliver the products to the nearest logistics location, send to us, the goods arrived, we will refund to you.The process is simple and fast.
If you have any questions, please feel free to contact us:sales@alikse.com
 
I just placed an order and would like to change it. How do I do that?

Please reach out to sales@alikse.com as soon as you can. If it's possible, we may be able to make a change to your order. If your order has already been shipped, we cannot make any changes.

I need to cancel my order.

If your order has begun processing, we cannot cancel your order. If your order hasn’t been shipped yet, please reach out to sales@alikse.com to request a cancellation.

I received my order and it was damaged in the mail!

Please take a photo of the damaged lighting and send it to us. We will try our hardest to send you a replacement or we can issue you a gift card if the lighting is out of stock. 

I placed one order. Why are there multiple charges on my card?

When you place an order, we will attempt to obtain an authorization from your bank/account for the amount of your order. This authorization is not a charge, rather it is an approval from your bank that funds are available. The multiple charges showing up are only for authorization purposes, and these funds will NOT be withdrawn from your bank account. (To be safe, you're always welcome to call your bank to double check.)

HELP!! I entered the wrong shipping address.

Don't worry! Please email customer service as soon as possible to have your shipping address corrected.

How can I contact customer support?

You can reach us through email at sales@alikse.com. Our customer service team is available Monday to Friday, 9 AM to 6 PM Eastern Time, excluding national holidays.